Sorry to jump on this thread but I have been having the same issues and finding it infuriating. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Changing network settings to use any Public DNS should re-gain full access for the device. Breaking down some broadband barriers 8. Login to the Virgin Media online account in a web browser. have tried this page, but that also is stuck. Thanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. At Virgin Media, we pride ourselves on our parental controls. Move message to Spam folder (default) Flag a message as. 2 years later this problem still persists. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Stream from Virgin Media. 0. e. ntt. Find out how to use Child Safe, which helps Virgin Media broadband customers to protect. New here. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. on 06-05-2023 22:30. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Networking and WiFi. com IMAP Server. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. I've taken a look at the threads you hav. . Vonage 2nd line. Online security - Sorry the changes you made were not saved. IPCONFIG reports DNS servers as 194. 123 and 194. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. Login in the the Virgin Media online account and try the to enable websafe. The website is Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Help - new to Virgin media and setting web safe for appropriate child settings to avoid porn and nudity but in search on phone and iPad you can still see images! Not what we wanted. Changes to our Acceptable Use Policy for Virgin Media Mail. The WiFi Booster will start copying your Hub’s details. e. Any website unsuitable for children is blocked by default. 4. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. For customers joining. Having the same problem on multiple devices. 168. Options. Been trying to access my account so I can manage my Web Safe settings but when I try to access my account it tells me to complete my profile. Virgin Media Staff. Virgin Phone Switchover. However many mesh. Hi I have been using Websafe for some time but I noticed this morning (about 7. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereChoosing your Web Safe settings Web Safe is of course up to you, and there may be situations where you don't need it. For some like you the selected setting in the VM Account is not reflected in the functioning of the VM DNS. You can also call. How to whitelist a website. It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. Networking and WiFi. The Gamer Lounge. Just bear in mind this would reset everything. Login in the the Virgin Media online account and try the to enable websafe. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Websafe: Available to all new Virgin Fibre customers who signed up after 27th February 2014. Hi, I'm trying to change web safe settings via the my apps portal of the myvirgin media website account. Child Safe switched OFF but blocking sites. Web Safe is automatically turned on for customers joining Virgin Media after 16 May 2018. Bypass Child Safe & Virus Safe. Select the SPAM setting you’d like to use: Reject All Spam messages. 0. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. For fraudulent e-mails, forward to [email protected] was glitchy earlier this afternoon but now seems to be work. Switched On Families. 168. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. When I go to the Web - 5155296. I do not pay the extra £3 a month for the internet security. Here you’ll find all the help you need for Virgin Media related problems and issues. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. I have web safe switched off but still certain sites wont load. Here you’ll find all the help you need for Virgin Media related problems and issues. If you would like the Web Safe settings changed, let us know as this can be a work around for now. com (connection reset error). Manage Your Account. Then click on Manage services. Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and all. 168. Email address. . Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. You’ll be able to block groups of sites by category, configure blocking for specific. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Tap Install Now. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If the changes are saved then until Virgin Media fix the issues with the new page continue to use the old page. 8. Reply. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. on 18-10-2022 19:33. 159. Looks like it's not toggling off / on at virgin media end. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. All Rights ReservedI am having the same problem that has been reported by others, I want to enable Child Safe in my Web Safe settings. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. 220. 3. If your site is blocked by a majority of ISPs, it may be that there is a. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 5) Turn on the VM hub. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )I have just had VM broadband installed. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. VirginMedia. These are two settings – Virus Safe and Child. com nslookup protonvpn. b. Mobile customers can also use the app to keep on. IPSec Pass-Through. Is F-Secure Safe free with Virgin Media? F-Secure SAFE is a multi-award winning online security solution which is free to all Virgin Media customers for the first year, and it includes: Virus protection: detects and removes viruses, malware and spyware that. -- I'm a Very Insightful Person,. Child Safe and Virus Safe), then restart Mail app to see if the issue still occurs and finally restore previous Web Safe settings. . Virgin is still working on a more flexible system. Thanks - 5400491. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. For best protection, we recommend using Virgin Media Internet Security and Web Safe. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. 8 & 8. Try again to see if problem persists. Abdelmonem. 1. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. You’ll pay nothing for 3 months (with no payment details. Home Phone. If your household is with both Virgin Media and O2 and you have Volt benefits and you need help with your O2 bill, please head to Help and Support on the O2 site. A new secure password will be generated for. tried using websafe today, blocking specific websites, those websites are still able to be accessed. Hey @DavidCalla,. My Virgin Media App. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. Browse Virgin Media Virgin Media Community. 9. We created Web Safe for our customers to make browsing safety a no-brainer. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 159. Hi. Browse Virgin Media Virgin Media Community. Im having the same ballache redirecting as people have been having since 2021. OpenDNS provide instructions here :. Most applications will alert you when an update is available; updating your software as soon as an update is available is a major step towards taking full control of. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. I can't change websafe settings. Account - Mobile. 100. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The settings vary with each ISP, but most offer some or all of the following options: Timer. Please enter your email. Broadband. QuickStart, set up and connections. If you have any further questions or concerns, they'll be able to support you further. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. 48. Have looked at previous similar posts and have tried. on 27-08-2023 09:39. 4. Regards, Steven_L. Take a look at the pull-out tab on the side of the Hub 3. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. Click Apply For more tips on how to keep your kids safe online, visit Internet Matters. Also check the. com 9. I will send a private message - watch out for the purple envelope inviting you in. We give all our customers a complete, market leading security package called Virgin Media. What is Child Safe? Child Safe is an additional feature to Web. Web Safe is not automatically turned on for customers who joined before this date. If your site is blocked by a majority of ISPs, it may be that there is a. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi Welcome to the community. Adding to the pain, the outage comes just three days after Virgin Media hit customers with a 13. Why is this marked at solved. com Address: 185. See where this Helpful Answer was posted. Some help would be greatly appreciated. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. I have noticed that when I view my account it is blank where. Try with Open. Welcome to the community and thanks for taking the time to post your issue on the forums. on 10-06-2023 13:58. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. . Stream from Virgin Media. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Changing DNS on your device is the best option VM have other DNS 194. Modem-only. These changes affect all Virgin Media email addresses ending in the. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. I'll be in touch soon. I have company laptops from a Technology Consultancy, a Media Organisation and a Bank, each has a different VPN and each works flawlessly for hours on end, often all three are connected at the same time. 8% price rise, adding almost £7 to the cost of a typical £50 broadband and TV package. Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some trouble amending your Web Safe Settings ! You can read more about Parental Controls on our website. Having changed to a manual DNS Reboot your computer, that normally clears the old DNS cache and get it to start again with the Public DNS. Uninstall on PC Uninstall on Mac Uninstall on iOS Uninstall on Android Virgin Media's award-winning internet security provides protection against viruses and malware. There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Click here to view more details on content filters from Virgin Media’s Web Safe. Go to Account settings, then Account details b. com). Once logged in you will see 2 filters; Virus Safe and Child Safe. Forum team are best placed to help and issue has been flagged to them. I have the same problem as well, I have just checked my online security controls and it's all turned off. Login to the Virgin Media online account and check the Web Safe settings. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. More about Web Safe. You can change this by clicking on the toggle to switch on or off when needed. Anyway, I recently moved house (August) and kept the same package. Reply. Child Safe is a known source of many problems. Please can you look into my settings from your side too. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Web safe provides ultimate protection when using the internet. I had a number of custom settings in place and now they are gone. The results of queries to the Virgin Media DNS server gave the following results. 220. on 23-05-2023 15:19. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Where you put your Hub can sometimes affect its wireless performance. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. org. Manage Your Account. Could I request for some intervention from any of the admin to. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. 159. 1 Kudo. 0 Kudos Reply. 0 Kudos. Phone. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Child Safe is a known source of many problems. I can see that you are already have a thread and are in conversation with my colleague about your issues with websafe. What is the website,. Parental controls block websites and applications that you think are unsuitable for your child. So whether it's technical issues, hub problems or you need support, we’ll help you with our. The 4 big internet providers in the UK – BT, Sky, TalkTalk and Virgin Media – provide their customers with free parental controls which can be activated at any time. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Hoping someone can help. The computers and devices you wish to authorise are set up so that. Thanks to the Virgin TV Go app – available to Virgin TV customers at no extra cost, you can access up to 110 live TV channels on the go from your devices, including your Android, iOS, Windows 10 and PC/Mac. 9. Guy. - 5205097 - 3. I have now removed the child safe settings on your connection with us, please can you check to see if this has been done and your browsing isn't restricted any longer? Kind Regards, Steven_LHi @danspry, thanks for your post although I'm sorry to hear that you're unable to enable Web Safe. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. AFAIK Web Safe setting cannot be configured through Hub. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. 222 and 208. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. The Virgin Media Super Hub lets you connect more than 20 different devices so you can play games, download files and stream music simultaneously – and all at rapid speeds. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. Switched On Families. The message you get from the pc isthat "something has gone wrong on our side. Stay safe online. I checked the DNS entries for NordVPN. Hi 20220328, Thanks for your post and welcome to the forums. I have the same problem as well, I have just checked my online security controls and it's all turned off. For best protection, we recommend using Virgin Media Internet Security and Web Safe. com Address: 185. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 67. resolved IP Address is 185. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. com and we’ll look into them. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. These are two settings – Virus Safe and Child Safe. 1. 1. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. com). More help. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Find out more here. When I go to my account settings, the option is nowhere to be found, and any other page is just stuck on an infinite loop of loading. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. My Virgin Media makes managing your account easier with all your information in one place. 9. To check if a device is configured in the DMZ on your Virgin Media Super Hub 1, 2 or 2ac. com 194. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. See. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or. Login to the Virgin Media online account and check the Web Safe settings. Thanks for the reply @jasoncartwright on the forums. 168. Along with the many other posts I have the issue where every time I click “manage websafe settings” it takes me back to the main page. Child Safe - Disabled. Try both Mac and Windows. For fraudulent e-mails, forward to phishing@virginmedia. I've clicked on "I don't need it" but then a few days later the same thing happens again and I have to leave the computer and do. 3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP. . Doesn't seem to make a difference. 100 nslookup protonvpn. The new fibre phone line is designed to work with the same phones as the old copper line. Learn how you can change Web Safe settings to turn Child. Here you’ll find all the help you need for Virgin Media related problems and issues. For best. I have a similar issue. Contact the site operator for further help. Plus all the blocked websites reset to nothing when I log in again. Any attempt bounces me back to my account page. Are you seeing the old UI (left) or the new UI (right). If you see two software update options available, choose the one you want to install. virginmedia. Please keep an eye out for a purple envelope at the top right corner of your Forum page. This has been the case for a few weeks and I have been unable to access websafe settings. Expand the Email option. Apply the Public DNS to the computer / device / your own Router i. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. I can not access the Manage your websafe settings via my app or via my pc. Virgin Media Web Safe allows you to restrict certain types of. Sign in to My Virgin Media to change your Web Safe. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Virgin Media Web Safe Log in to your My Virgin Media account. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. If you change the computer's network settings to use any Public DNS does that re-gains access. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. ) and blocked and allowed websites have disappeared completely. I will be able to assist and get this changed for you. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. . Web Safe will help you block access to web sites known to be infected or to distribute Malware. It's says page isn't available. 29 minutes ago. I switched it off then when I switched it back on it had lost all of the settings I previously had including a couple of web sites that I was allowing through. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that never loads, just showing the. Makes sure your dns settings on your computer are manually set - 8. Every computer on the internet must have a unique. VPNs we tested to unblock various forbidden resources. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Browse Virgin Media Virgin Media Community. Virgin Media and you have confirmed Child Safe is on. Switch on Child Safe. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. . 1/help for specific device where Web Safe is not working. Click: My Apps. --. You’ll be able to block groups of sites by category, configure blocking for specific. 4. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. 168. Virgin Phone Switchover. More about Virgin Internet Security. Thank you. Virgin Media; My Virgin Media; Shop;. Learn more Hav. We'll go over how to set up the filter, what. Your Mobile Account. How to access advanced settings. Expand the Email option. Hey @DavidCalla,. Click on My Apps then Web Safe. For others the Child Safe On / Off settings fail with errors and they are unable to attempt to apply a change. Log in to your Virgin Media account using your email address and password.